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Hotel & home delivery in Cancún and the Riviera Maya · Shipping anywhere in Mexico

Terms & conditions

Last updated: October 2026

By placing an order with Xunáan Kaab you accept the following terms and conditions. This English version is provided for convenience; if there is any difference, the Spanish version prevails.

1. Products

Our products are natural and hand-crafted: color, texture and flavor may vary between harvests. Images are for illustration. Products marked “Sold out” or “Coming soon” are not for sale. Our honey is a food and is not intended to diagnose, treat, cure or prevent any disease. Do not give honey to infants under 12 months.

2. Prices and payments

Prices on this site are shown in U.S. dollars, converted from Mexican pesos at a fixed rate of 18.50 MXN per dollar and rounded up, and include VAT (IVA) where applicable. Online payments are processed securely by Mercado Pago, which charges the equivalent amount in Mexican pesos (MXN) shown before you pay; your bank converts it to your currency. Your order is confirmed once the payment clears.

3. Delivery

  • We are based in Cancún, Quintana Roo and Mérida, Yucatán and ship anywhere in Mexico.
  • Shipping costs $14 USD and is added to your order total before you pay.
  • Your order ships 1 business day after the payment clears. Cash or bank transfer payments can take 1 to 2 business days to clear.
  • The courier delivers in 3 to 5 business days (Monday to Friday), from 9:00 am to 6:00 pm. We will let you know when your order ships.
  • In Cancún, Costa Mujeres, Isla Mujeres, Playa del Carmen, Puerto Aventuras, Akumal and Tulum you can choose hand delivery to your hotel, Airbnb or home instead: Cancún $10 USD, Costa Mujeres $10 USD, Isla Mujeres $20 USD, Playa del Carmen $15 USD, Puerto Aventuras $20 USD, Akumal $20 USD, Tulum $20 USD. Hand delivery is free on orders of $60 USD or more. We confirm the delivery day and time with you on WhatsApp.

4. Changes and returns

If your order arrives broken, damaged, incomplete or with the wrong product, we will fix it at no cost to you:

  • Message us on WhatsApp or by email within 48 hours of delivery, with your order number.
  • Include photos of the outside of the package (showing the shipping label), the packaging inside and the damaged product. A video of you opening the package also helps.
  • Keep the box and packaging until your case is resolved.
  • We review your case within 2 business days. We will send you a new product at no cost or refund 100% of what you paid for that product, including shipping — your choice.

We do not accept returns for change of mind or of opened products, because they are food. We only replace or refund orders that arrive damaged, incomplete or wrong, as explained above.

Cancellations: if we have not shipped your order yet, you can cancel it and we will refund the full amount.

Refunds are made to the original payment method through Mercado Pago. How long they take to appear depends on your bank or card.

5. Contact

For any questions, email us.